Privacy policy

Last updated: September 17, 2026

Vantage Optics ("we", "us", "our") operates this store and website, including all related information, content, features, tools, products and services (the "Services"). This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit, use, or make a purchase through the Services, and how you can access or correct that information.

We are committed to handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using the Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

Depending on how you interact with the Services, we may collect the following kinds of personal information:

  • Contact details — your name, billing and shipping address, phone number, and email address.
  • Order and payment information — items purchased, order value, and payment confirmation details. We do not directly collect or store full credit card numbers; payments are processed by our payment providers (including Shopify Payments, PayPal, and Shop Pay), who handle card and account details under their own security and privacy practices.
  • Account information — if you create an account, your username and preferences.
  • Browsing and device information — IP address, browser type, device information, and pages viewed, collected automatically through cookies and similar technologies.
  • Communications — information you provide when contacting our customer support team, including by phone or email.

How We Collect Personal Information

We collect personal information:

  • directly from you, such as when you place an order, create an account, subscribe to our newsletter, or contact us;
  • automatically, through cookies and similar technologies when you browse the Services; and
  • from our service providers, including Shopify (which hosts and powers our store) and our payment and shipping providers, in the course of them performing services for us.

How We Use Your Personal Information

We use personal information to:

  • process and fulfil your orders, including arranging payment, shipping, and any returns or warranty claims;
  • communicate with you about your orders, account, or enquiries;
  • send you marketing communications where you have opted in, in accordance with the Spam Act 2003 (Cth) — you can opt out at any time using the unsubscribe link in any marketing email or by contacting us;
  • maintain the security of the Services and detect or prevent fraud;
  • improve our website, products, and customer experience; and
  • comply with our legal obligations, including under the Australian Consumer Law and tax and record-keeping laws.

How We Disclose Personal Information

We may disclose personal information to:

  • Shopify, which hosts our store and provides the technology and infrastructure behind the Services;
  • Payment processors (such as Shopify Payments, PayPal, and Shop Pay) to process your transactions;
  • Shipping and logistics providers, to deliver your order;
  • IT, analytics, and marketing service providers, who assist us in operating and improving the Services; and
  • Government or regulatory bodies, where required or authorised by law.

We do not sell your personal information to third parties. Some of the service providers we use (including Shopify) may store or process data on servers located outside Australia. Where personal information is disclosed to a recipient overseas, we take reasonable steps to ensure it is handled consistently with the Australian Privacy Principles, including by relying on our service providers' own security and privacy commitments. You can find more information on how Shopify handles data at Shopify's Consumer Privacy Policy.

Cookies and Similar Technologies

We use cookies and similar technologies to operate our store, remember your cart and preferences, and understand how customers use our website, including through analytics and advertising tools. You can control or disable cookies through your browser settings, though some parts of the Services may not function properly without them.

Direct Marketing

If you subscribe to our marketing emails, you consent to receiving them in accordance with the Spam Act 2003 (Cth). Every marketing email we send includes a functional unsubscribe link. You may also opt out at any time by contacting us at the details below. We may continue to send you non-marketing communications relevant to an order or account you hold with us.

Data Security and Retention

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, and unauthorised access, modification, or disclosure. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

We retain personal information for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, including to meet legal, accounting, or reporting requirements (such as retaining order and tax records as required by Australian law).

Children's Privacy

The Services are not directed at children, and we do not knowingly collect personal information from anyone under the age of majority in their state or territory without appropriate consent. If you believe we have inadvertently collected personal information from a child, please contact us and we will take steps to delete it.

Your Rights and How to Contact Us

Under the Australian Privacy Principles, you have the right to:

  • request access to the personal information we hold about you;
  • request that we correct any inaccurate, out-of-date, or incomplete personal information; and
  • lodge a complaint about how we have handled your personal information.

To make a request or raise a concern, please contact us at:

Vantage Optics
13/8 Channel Street, Cleveland QLD 4163, Australia
Phone: 1300 302 585
Email: info@vantageoptics.com.au
ABN: 59 704 596 156

We will respond to your request within a reasonable timeframe. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal or regulatory reasons. We will post the updated policy on this page and update the "Last updated" date above.