Refund policy

At Vantage Optics, we want you to be completely satisfied with your purchase.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

These statutory guarantees apply in addition to, and are not limited by, any voluntary return policy set out below. Nothing in this policy excludes, restricts or modifies any rights you have under the Australian Consumer Law or any other applicable law that cannot be excluded.

Change-of-Mind Returns (14 Days)

In addition to your rights under the Australian Consumer Law, we offer a 14-day change-of-mind return policy, which means you have 14 days after receiving your item to request a return for a refund or exchange.

To be eligible for a change-of-mind return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us at support@vantageoptics.com.au. Items sent back to us without first requesting a return will not be accepted.

Change-of-mind returns may be subject to a reasonable deduction for any loss in value if the goods have not been returned in their original condition. This does not affect your separate statutory rights for faulty or misdescribed goods.

Faulty, Damaged or Incorrect Items

Please inspect your order upon reception and contact us immediately at support@vantageoptics.com.au if the item is defective, damaged, or if you receive the wrong item. Depending on the nature of the fault, you may be entitled to a repair, replacement, refund, or compensation under the Australian Consumer Law, and we will assess each case in line with those rights.

Where a manufacturer (such as Vortex) also provides its own warranty on the product, this is in addition to, and does not replace, your rights under the Australian Consumer Law.

Exceptions / Non-Returnable Items

Certain items cannot be returned for change of mind, including custom or special orders and personal care goods where hygiene applies. This exception does not apply to items that are faulty, not as described, or otherwise fail to meet a consumer guarantee under the Australian Consumer Law. Please contact us if you have questions about a specific item.

Exchanges

The fastest way to get a different item is to return the one you have (once the return is accepted) and place a new order for the item you want.

Refunds

We will notify you once we've received and inspected your return, and let you know if the refund or remedy has been approved. If approved, you'll be automatically refunded to your original payment method within 10 business days. It can take additional time for your bank or card provider to process and post the refund.

If more than 15 business days have passed since we approved your return and you haven't received your refund, please contact us at support@vantageoptics.com.au.